Adobe has slowly been adding to that chip on many people’s shoulders for some time now, and lately they seem to be upping their game. Certainly, comments from their CEO like “our customer is not typically price sensitive” don’t help matters, but it seems that even the very software their company is so well known for is beginning to suffer from poor, nay - dreadful - design and management.
Take this rant from Gus Mueller of Flying Meat software on how much trouble it is to simply update Adobe Reader. Gus had to download a disk image containing an installer package which does nothing but download the actual installer application - ironic, especially since you would be hard pressed to find a browser these days that doesn’t have its own download manager, sometimes even with bleeding-edge features like pausing and resuming downloads. But the fun doesn’t stop there, as Mac developers Rogue Amoeba noted on their own blog last September: for some reason that we’re sure would elude even The Oracle herself, Adobe Reader needed to launch an updater upon first run that needed to download updates for itself before checking on any updates for Adobe Reader…
Shouldn’t all this software already be at their latest latest versions? Do we really need to download something that downloads something that downloads something just to check if it has to download something? Who manages this software, and what did they do with our dear friend, sensibility?
Please Adobe - this needs to stop.